What's Changed
- • Enhanced photo documentation now required for all damage claims
- • New shipment tracking verification process
- • Automated pre-screening for claim eligibility
- • Stricter timeline enforcement (90 days from incident)
- • Additional evidence required for high-value items (>$100)
Understanding the New Documentation Standards
The most significant change to lost and damaged inventory claims is the enhanced documentation requirement. Amazon's new automated screening system requires specific types of evidence to even begin processing your claim.
📸 Photo Documentation Requirements
Lost Inventory Claims
- ✓ Product packaging before shipment
- ✓ Shipping label with clear barcode
- ✓ Items arranged in shipping box
- ✓ Carrier pickup receipt
- ✓ FBA shipment creation confirmation
Damaged Inventory Claims
- ✓ Before condition photos (if available)
- ✓ Close-up damage photos
- ✓ Multiple angles of damaged item
- ✓ Packaging condition photos
- ✓ Product serial number/identifier visible
Step-by-Step Claim Process
Following the correct process is crucial for claim approval. Here's the detailed workflow for each type of claim:
🔍 Lost Inventory Claim Process
Identify the Discrepancy
Compare your shipping records with Amazon's received quantities in your FBA Shipments report.
Gather Documentation
- • Shipment creation screenshots
- • Carrier tracking numbers and delivery confirmation
- • Inventory reconciliation report
- • Photos of items being packed
Submit Claim via Seller Central
Navigate to FBA Inventory > Manage Inventory Issues > Research discrepancy and file claim.
Monitor and Follow Up
Track claim status and respond promptly to any Amazon requests for additional information.
🔨 Damaged Inventory Claim Process
Review Inventory Reports
Check FBA Inventory Age and Condition reports for units marked as damaged or defective.
Verify Damage Isn't Seller's Fault
Ensure damage occurred at Amazon's fulfillment center, not during inbound shipping or due to packaging issues.
Document Everything
- • Screenshot of damaged inventory report
- • Photos of original packaging sent to FBA
- • Product condition when shipped
- • Replacement cost documentation
File Reimbursement Claim
Submit through Seller Central with all documentation attached and clear explanation of damages.
Common Rejection Reasons
Understanding why claims get rejected helps you avoid common pitfalls and improve your success rate.
❌ Top Rejection Reasons
- • Insufficient photo documentation
- • Claims filed after 90-day deadline
- • Missing carrier tracking information
- • Damage attributed to poor packaging
- • Incomplete shipment reconciliation data
- • Claims for restricted or hazmat items
✅ Success Factors
- • Clear, high-quality photos
- • Complete documentation package
- • Prompt claim submission (within 30 days)
- • Detailed incident descriptions
- • Professional packaging standards followed
- • Accurate value calculations provided
Best Practices for Maximum Success
💼 Professional Tips
Proactive Documentation
Always photograph your products and packaging before shipping to FBA. This creates a paper trail that's invaluable for claims.
Regular Inventory Audits
Review your FBA inventory reports weekly to catch discrepancies early while evidence is still fresh.
Maintain Detailed Records
Keep shipment records, photos, and tracking information organized for quick access when filing claims.
When to Seek Professional Help
While many claims can be handled independently, certain situations benefit from professional expertise:
High-Value Claims
Claims over $1,000 require additional scrutiny and documentation. Professional services ensure nothing is missed.
Complex Cases
Multiple SKUs, damaged shipments, or cases involving Amazon policy interpretation benefit from expert handling.
Repeated Rejections
If your claims are consistently rejected, professional services can identify the issues and improve success rates.
Expert Reimbursement Services
Our team handles the complex documentation and follow-up required for successful claims, ensuring you get every dollar you're owed.
Get Professional Help